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The Box Drive says you cannot connect to Box, what should I do

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Kjell Purchasers

The Box Drive said:
Please confirm that you are connected to the Internet and click Retry. If you still see this message, please contact your administrator to see if it is a network issue. If it is not a network issue, please contact the Box support team to troubleshoot the issue further.
I confirm that there is no problem with my network. I used it to log in the web version of Box, but I could not log in the software version of Box

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4 comments

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  • France

    Hi Kjell, 

    Welcome to the Box Community, I'm happy to help!

    Have you tried to connect to other network to see if you can connect to Box Drive app with no issue?

    If the issue persists, can you try Manually resetting your Box Drive following this article and see if it helps.

    Let us know how it works and if you have questions!

    Regards,

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  • Kjell Purchasers
    • Edited

    Hi France
    I have reset it, but there is no change and Box Drive still can't log in

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  • Ying Meng

    I have the same issue, can log into the web version but not the desktop version. It shows "Unable to connect to Box" with the "REQUESTS_ERROR". 

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  • Elizabeth Maher

    I also have the same issue - help!

     

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