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Email Address Change (add / replace) Unavailable

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Heather Truelove

I client I haven't worked with in a few years has invited me to a box folder at my new email domain. I still have an active account from a different email. Can I update the email of that other account or do I have to either create a new one or ask the client to re-share to the old? Would like to be able to handle quietly if possible but the options to add a new email and make it a primary aren't available.

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  • AJ

    Hi Heather,

    Welcome to the Box Community! I'm happy to help.

    The best is you can ask the client to re-share to the old. You cannot add email that is tied to a separate Box account.

    Best,

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