Abnormal storage capacity

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古谷直也

• July 26, 2022 02:59

I deleted all the files in my storage, but it says 8.7GB / 10GB.
How can I request a refresh of the remaining storage capacity?
I used to have a contact form for support, but it's gone and I can't do it.

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  AJ

  • July 26, 2022 15:44

  Hi 古谷直也 ,

  Welcome to the Box Community! I'm happy to help.

   

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

   

  Best,

   

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  古谷直也

  • July 27, 2022 00:47

  Thank you for your support.
  I confirmed that the capacity is displayed correctly!
  
  Best regards,

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