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Cannot retrieve document sent via Email

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Ashlee

I received email indicating that there is a document waiting in BOX but when I logged on, there is no such document and I am not sure how to find it.

I simply clicked on "accept invitation" and that re-directed me to the Box web and I was able to get in but no such document.

Can someone tell me what to do? 

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  • France

    Hi Ashlee,

    Welcome to the Box Community, I'm happy to help!

    Do you mind providing us a screenshot of what it looks like on your Box when you click the "Accept invite" button? Do you see a specific error message?

    I would recommend reaching out to the user who sent you the invitation, you may have been removed and need to be re-added to the item that was shared to you. Check out this article to learn more about Collaborations: https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions 

    Thanks for posting and let us know if you have any questions!

    Regards,

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  • Ashlee

    Hi France,

    Here is the screenshot.  I can log in but I do not see any documents uploaded pertains to "Williams" as the email indicates.

     

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