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Refund

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  • Luisa Mahler

    On top of that, did I never consent to anything other than the business account, which is 13,50€ per person. I know a minimum of 3 people exists, but even then would it only come to a monthly amount of 40,50€. I expect a refund of at least 40,50€.

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  • France

    Hi Luisa, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked out this article on requesting a refund: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund 

    I forgot to cancel my trial account. Can I request a refund?

    As per our terms of service (please see below), an account needs to be canceled before the end of its 14 day trial in order to avoid a charge.

    Per our terms of agreement:
    "You can sign-up for a trial for some of the Services and your trial period starts on the day you create the trial account and lasts for 14 days. If you are on a trial, you may cancel at any time until the last day of your trial. If you do not wish to incur charges, you must cancel the account by the end of the 14th day."

    If you do not cancel your account and we have told you the account will converted to a paid subscription at the end of the trial period, then you authorize us to charge your credit card for that specific Service. You may, however, cancel your subscription before the next billing cycle in accordance with these Terms, but no credits or refunds will be available.

    If you wish to further discuss the charges on your account, kindly reach out to Box billing team at billing@box.com for further assistance.

    Thanks for posting and let us know how else we can help!

    Regards,

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