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Authenticator App?

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Bruno Parnell

When installing or trying to log in it is asking me for a 6 digit code from an authenticator app.  I have never heard of this and have no idea what Authenticator App I need to download. 

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6 comments

Date Votes
  • AJ

    Hi Bruno,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 

     

     

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  • Stephen L

    When trying to log in it is asking me for a 6 digit code from an authenticator app.  I have never heard of this and have no idea what Authenticator App I need to download.   Need help ASAP

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  • Dave Schiller

    I'd also like to use the authenticator app method, but the article doesn't say which app to use.  Just list the option(s)

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  • George

    Like the previous poster said "JUST LIST THE OPTIONS"

    The panel with the QR code has a link that says "View suggested authenticator apps" but that link goes to a page that merely tells me in excruciating detail why I need to use this approach BUT DOES NOT CONTAIN ANY SUGGESTIONS as to what apps might be applicable!

    I still have no idea how to authenticate my login. This is about as user-unfriendly as it could possibly be!

    And I'd love to create a ticket, myself, for this but the 'create a ticket' link lands on the community forum, and that's all. It really makes Box.com look like amateur hour.

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  • IRE-JAPAN

    I want to install Authenticator app "Oauth 2.0 with JWT" for SQL Server access to BOX. 

     

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  • Tina Wey

    I'm also having this problem. I have two different authenticator apps (Duo and Microsoft Authenticator, I think) that I use regularly for other tasks, but neither has an option to scan a QR code or enter a code manually. I agree that the instructions are completely useless and the help page extremely unhelpful.

    Btw, I eventually found their "list" of suggested apps after much searching by Ctrl + F and looking for "Duo" (because I happen to know that one), and it is buried in a big paragraph in the second bullet point under the box on this page.

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