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  • France

    Hi Rachel, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you need help in changing the Primary email address associated to your Box account. You would need to add your new preferred email to use as a secondary email and then make it Primary later once verified and added to your account.

    Here's how:

    1. Go to the user's profile (Initials)
    2. Click Account Settings
    2. Under Account tab, scroll down to "Login and Email Addresses" section
    3. Click Add or Link Personal Email 

    • Enter your new email address (remember the email must not be associated to a Box account) and click the Save button.
    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
    • Once your secondary email is linked and verified, you will have the option to "Make it Primary". To make a secondary address your primary address, just click the Make Primary button.
    • If the option "Make it Primary" did not appear, you just need to refresh the page for it to appear. 

    4. Once done you can remove your previous email by clicking the "Remove" option on the side of it.

    If you have any questions, please let me know and I will do my best to help you!


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