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I got the mobile app to get free ADITIONAL 10Gb but it did not work

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Juan Carlos Orta

Hi,

I've received your email and it said that if I downloaded the Box Mobile App in August I would get a bonus of 10GB of storage for free. Despite I installed it on my iPhone, I didn't get the bonus 10GB yet

Please help

Thank you

JC 

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  • France

    Hey, guys!

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

    Please check your email for details and updates.

    Regards,

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