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Password reset email not sent to my work box email

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Kevin Draper

Hi, my personal box account [personal information--redacted] is working OK.  However I can not login to my work box account

[personal information--redacted]. I press the button for reset password but the reset email does not come.  I checked with applause IT support but they could not help and advised I need to raise a ticket with Box support.

Thanks

Kevin

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  • France

    Hi Kevin, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team can investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    Regards,

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