Space not reclaimed despite deleting files

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SOK

• August 09, 2022 19:52

Hi,

I've deleted a bunch of files from my account but space is not reclaimed. I ran into this issue in the past and a support person ran a script to correct the problem. Could the script be ran again for my account?

Thank you

1

• 

  Rona

  • August 10, 2022 21:19

  Hi Sooji, 

  Welcome to Box Community! 

  We've ran a fix to ensure you've got the correct file counts in your Box account.You may check it on Account Settings>Storage used.

  Hope it helps! Let me know if you need anything.

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  tasiosvas

  • February 22, 2023 10:47

  Is this a bug, or on purpose?

  I have seen multiple users running in the same issue.

  https://support.box.com/hc/en-us/search?query=Deleted+files+but+free+space+didn%27t+reclaimed&referrerPageUrl=https%3A%2F%2Fsupport.box.com%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F1500000842542-Space-not-reclaimed-when-files-are-deleted&tabOrder=.%2Findex.html%2Ccommunity_post%2Chelp_articles%2Cproduct_guides%2Cvideosbc&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=Community%20Post.html

  Can you please help free up the free space?

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