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Cannot see collaborators files

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Alanna Burton

Suddenly when I create a new folder and a collaborator uploads a file I cannot see it? I have not had this issue in the past and I don't think any settings have been changed. I have been using the system for several years with no issue until now?

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  • France

    Hi Alanna,

    Welcome to the Box Community, I'm happy to help!

    Have you confirmed to the collaborator that they uploaded to the correct folder? 

    One of the common mistake that new users encounter when using Box is the way they would upload items to folders shared to them. Could you try asking for a screenshot just to make sure? 

    Looking forward to hear from you!

    Regards,

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  • Alanna Burton

    Hello,

     

    My client said it is there. This is very frustrating for us both...

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