Can't see shared files no matter how they're shared

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Christina Boyle

• August 10, 2022 21:03

I've asked them to try both ways. My email is correct. What else can we do??

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  France

  • August 11, 2022 20:31
  • Edited

  Hi Christina, 

  Welcome to the Box Community, I'm happy to help!

  Do you see any error message when you try accessing the files/ folders shared by others to you? Can you share a screenshot here so we can take a closer look?

  Looking forward to you response!

  Best,

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  Christina Boyle

  • August 11, 2022 20:33

  Hi there. I figured out that I have more than one account (one is an alias to the same email). 

  New question - how can i terminate/deactivate accounts that aren't being used? Thanks! 

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  France

  • August 11, 2022 20:43

  Hi Christina,

  I'm glad to hear this has been resolved.

  If you wish to deactivate your other Box account, you may follow the steps in this article: Canceling Your Box Account 

  Thanks for reaching out and let us know how else we can help!

  Regards,

   

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