Box Drive failed to initialize with MacOS even after reset

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Madeleine Oswald

• August 10, 2022 21:21

Help please!

I'm running macOS Monterey with an M1 chip. Box was working just fine until a week ago.

I keep getting the error: "Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot."

I have tried restarting my computer, manually resetting Box, uninstalling and reinstalling Box. Nothing has worked.

 

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  France

  • August 11, 2022 20:46

  Hi Madeleine, 

  Welcome to the Box Community!

  I'm sorry to hear that you are having issue initializing Box Drive.

  It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

  Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

  Regards,

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  David Herrick

  • August 15, 2022 14:44

  We've seen an increase in problematic workflow recently with Box Drive and Monterey 12.5 on M1 chips as we roll out more of those workstations at our agency. We haven't gotten a fix yet from Box support - we just keep sending Box logs to them so they can look for a solution.

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  France

  • August 22, 2022 21:32
  • Edited

  Hi Everyone, 

  Welcome to the Box Community.

  I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode, I'm happy to help!

  We now have a support article to address this issue. Please go ahead and make sure to follow the steps provided in this article to resolve this:

  • https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

  If you have questions, please let us know and we will help you!

  Regards, 

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  Marcus Ashworth

  • August 29, 2022 12:15

  This is terrible!  I am going thru this article which stated to cut and paste message into terminal and its prompting me for PW. entering it correctly and nothing is changing.  This sucks because we use our files every day.  

   

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