Original box folder owner is no longer at the company
The original owner of the folder is no longer at our company and we need to transfer the owner to other people so that this does not happen in the futuer.
We currently have a long list of people who need to be added to the folder but ownership was not transferred before the original folder owner left. Is there any way to change the owner now and set the folder to have more than one owner?
Please advise.
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Hi Michelle,
Welcome to the Box Community, I'm happy to help!
I had a chance to check your account type and I see your profile is linked to a Personal Free Box, so I'm wondering if the owner of the folders who left your company is also using a Personal Box account. If yes, then you would have to reach out to the owner of the folders to transfer the ownership of the content to someone else in your organization since only owners will be able to do this. Check out this article for the details on transferring folder ownership: Transferring Folder Ownership
If you have a different Box account that is manage by an admin (a Business or Enterprise Box) and this previous employee's account is also part of it, your Admin can help in transferring the ownership of the folder to another managed user in your account. For details, please take a look at this article: Deleting Managed Users
Hope this information helps! If you have questions, please let us know and we will do our best to assist you.
Regards,
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Hi France,
We have no contact with the former owner of the box account as he left our company several months ago.
His account was under [personal information--redacted] and he likely no longer has access to that email.
Is there any way to check this account and see if it is via a Business or Enterprise?
I am also not sure if our folder has an admin attached to it. How do we find this out?thank you,
Michelle
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