Box Drive for Mac. Issues opening files on desktop

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Tom Thornley

• August 16, 2022 18:14

When attempting to open files on my Box desktop, the file won't open.

After multiple attempts I will get the following message:

 

"  Microsoft Word is downloading a file from com.box.desktop

The file won’t open until the download completes.  "

 

There is an option to stop downloading, however this does not help the situation.

This seems to mostly be happening with word documents and PDFs.

It is also slow to copy and duplicate documents.

Mac OS is the latest Monterey v12.5.

I've also removed 20gb worth of files from my drive.

 

Please let me know if you have a fix!

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• 

  AJ

  • August 16, 2022 20:30

  Hi Tom,

  Welcome to the Box Community! I'm happy to help.

   

  Do you have the latest version of Box Drive?

  https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

   

  Have you manually reset Box Drive?

  https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

   

  Best,

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  Tom Thornley

  • August 17, 2022 10:36

  Thanks very much AJ, I had the latest version of Box already installed, so I've just tried the manual reset and as of the last hour it seems to be working.

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