Being Forced to Purchase More Storage

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Jeffery Davis

• August 16, 2022 21:46
• Edited

It shows that I am using 2.3GB of 10GB but it says I am out of storage.  forcing me to buy more.  How do I fix it.

Screen copy:  

2.3 GB of 10.0 GB used

 

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  France

  • August 17, 2022 19:24

  Hi Jeffrey, 

  Welcome to the Box Community, I'm happy to help!

  Box will does not force its members to upgrade their account to have more storage. Do you mind providing more details or a screenshot of what you see on your end so we can take a closer look? Are you trying to upload a file that is larger than the storage allowed in your account? 

  Looking forward to hear from you soon!

  Regards,

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  Jeffery Davis

  • August 17, 2022 19:36

  Under screen copy is what appears at the bottom of the page, when I try to upload the file it gives me the upgrade box.

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  France

  • August 18, 2022 19:24
  • Edited

  Hello Jeffery,

  Are you uploading into a folder you own or owned by someone else? Would you mind sharing a screenshot of your workflow so we can take a closer look? 

  Best,

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