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Email notifications not working despite checking all possible reasons

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Jeremy Hackett

Hi, four months ago, my email notifications worked fine. Now they don't work at all. I have checked my junk mail, made Box a trusted contact, and double-checked my notification preferences in my account settings. The only thing left to check is whether I am on the Email on suppression list (have I ever been bounced?). Please could you check my hotmail address. If it is not on the suppression list, please could you advise of any other possible reasons? Thanks

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  • France

    Hi Jeremy, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    Regards,

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