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  • France
    • Edited

    Hi Áine,

    Welcome to the Box Community!

    To confirm, do you own the missing folder or is it a collaborative folder owned by someone else?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    If you own the missing folder, have you tried to check your other folders and Box Trash? Box allows you to sort and filter items within the trash folder.  Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    I hope this is helpful! Let me know how else we can help and if you have questions.

    Best,

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