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PDF files not uploading from Mac Finder to Box.com

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Tiana-Lee Kent

We access thousands of files via Mac Finder synced with Box using the Box App. Generally it works well, but lately we're finding some PDF files are not uploading when created or when being modified they're randomly being deleted from Box. 

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5 comments

Date Votes
  • France

    Hi Rebecca, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    Regards,

     

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  • Kristin Baylis

    Hi there, we are having the same issue – can you please help? InDesign files are uploading to Box but not PDF files. I'm using Mac Box app and I noticed when I upgraded to Ventura 13.0.1 these issues kicked in. Im now having to use Dropbox to send PDF file links to people which is totally defeating the purpose of using Box! Help!

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  • Robert Way

    I'm having the same issue. All other file types upload, PDF files do not. 

    Mac 13.2 using Box Drive Version 2.30.88

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  • Renate Jantschitsch

    Hi! here the same - can upload InDesign files. But when I generate an pdf - I can see it on the Mac Finder but not in the webBox or the name of the file is there but no kb exists...

    it's really horrible..

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  • Jennifer Magazzu
    • Edited

    Same thing is happening to me. All my Indesign files upload from the Box app but the PDF always uploads with a file size of 0 and i need to manually upload to Box.com. 

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