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Cant create primary key

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abel pineiro

I get an error saying a need 2fa, i already set up 2fa but when i check account i get the following "Unable to fetch 2-step verification information. Please refresh and try again."

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  • France

    Hi Abel, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    All the best,

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  • abel pineiro

    For anyone who comes across this problem, 
    I initially used 2fa via app, and it worked fine until i had to generate a primary key.

    When i clicked generate primary key, the app told me to confirm via 2fa however it could not find my 2fa info, If i checked my account i got the message stated above.

    The solution:
    sign out and back in again. the 2fa info should be there but you need to change it to text message.

    once its changed to text message i cliked generate primary key, and confirmed via text message my identity and all worked fine

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