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3 comments

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  • AJ

    Hi James,

    Welcome to the Box Community! I'm happy to help. Kindly follow these steps to troubleshoot Box Drive.

    1. Open Activity Monitor and make sure that Box (the Box Drive app) is not running. If it is, highlight it and click the quit button in the top left corner (looks like a stop sign with an "X" in it). Select "Force Quit".

    2. Navigate to the Applications folder.

    3. Right click on Box (the Box Drive app).

    4. Select "Show Package Contents".

    5. Navigate into the "Contents" folder and try to delete the "Plugins" folder.

    6. If you are successful, try deleting the actual Box Drive app again from the Applications folder.

          7. Navigate to the location below and run (double-click) on the clean_box_desktop_artifacts file:

    Windows: C:\Program Files\Box\Box\clean_box_desktop_artifacts.bat

         8. Re-launch Box Drive and you will be prompted to login. Box Drive can be launched from:

    Windows: C:\Program Files\Box\Box\Box.exe

    Best,

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  • Box User

    Activity Monitor is a Mac OS thing, not Windows 11. I've killed Box in task manager multiple times.

    There is no clean_box_desktop_artifacts.bat in C:\Program Files\Box\Box

    I've cleaned everything out of %localappdata%\Box and %appdata%\Box multiple times.

    If I run Box_console_logging_enabled.exe I get

    [36412] PyInstaller Bootloader 3.x
    [36412] LOADER: executable is C:\Program Files\Box\Box\Box_console_logging_enabled.exe
    [36412] LOADER: homepath is C:\Program Files\Box\Box
    [36412] LOADER: _MEIPASS2 is NULL
    [36412] LOADER: archivename is C:\Program Files\Box\Box\Box_console_logging_enabled.exe
    [36412] LOADER: C:\Program Files\Box\Box\Box_console_logging_enabled.exe contains a digital signature
    [36412] LOADER: No need to extract files to run; setting extractionpath to homepath
    [36412] LOADER: SetDllDirectory(C:\Program Files\Box\Box)
    [36412] LOADER: Already in the child - running user's code.
    [36412] LOADER: Python library: C:\Program Files\Box\Box\python38.dll
    [36412] LOADER: Loaded functions from Python library.
    [36412] LOADER: Manipulating environment (sys.path, sys.prefix)
    [36412] LOADER: sys.prefix is C:\Program Files\Box\Box
    [36412] LOADER: Pre-init sys.path is C:\Program Files\Box\Box\base_library.zip;C:\Program Files\Box\Box
    [36412] LOADER: Setting runtime options
    [36412] LOADER: Runtime option: O
    [36412] LOADER: Initializing python
    [36412] LOADER: Overriding Python's sys.path
    [36412] LOADER: Post-init sys.path is C:\Program Files\Box\Box\base_library.zip;C:\Program Files\Box\Box
    [36412] LOADER: Setting sys.argv
    [36412] LOADER: setting sys._MEIPASS
    [36412] LOADER: importing modules from CArchive
    [36412] LOADER: extracted struct
    [36412] LOADER: callfunction returned...
    [36412] LOADER: extracted pyimod01_os_path
    [36412] LOADER: callfunction returned...
    [36412] LOADER: extracted pyimod02_archive
    [36412] LOADER: callfunction returned...
    [36412] LOADER: extracted pyimod03_importers
    [36412] LOADER: callfunction returned...
    [36412] LOADER: Installing PYZ archive with Python modules.
    [36412] LOADER: PYZ archive: PYZ-00.pyz
    [36412] LOADER: Running pyiboot01_bootstrap.py
    [36412] LOADER: Running hook_tempfile_get_default_tempdir.py
    [36412] LOADER: Running pyi_rth_multiprocessing.py
    [36412] LOADER: Running pyi_rth_win32api.py
    [36412] LOADER: Running pyi_rth_certifi.py
    [36412] LOADER: Running pyi_rth_pkgres.py
    [36412] LOADER: Running pyi_rth_win32comgenpy.py
    [36412] LOADER: Running bfd_main.py

     

    The last entry in %localappdata%\Box\Box\xx.log is

    SyncAppThread        sync_app              Waiting for UI to be ready to accept IPCs from Engine

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  • Box User

    Not sure what I eventually did but I did finally get it working. 

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