Box Status

Client unable to login

Follow
New post
Kevin Trewhella

who has a BOX tech support email/phone?  I shared access but is giving the issue: "is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application"  "AADSTS50105: Your administrator has configured the application ....."

1

Comments

3 comments

Date Votes
  • France
    • Edited

    Hi Kevin, 

    Welcome to the Box Community, I'm happy to help!

    We have seen this error message in the past if an organization is SSO Enabled and Required and the user hasn't been granted access to the application in Azure AD. The affected user will need to reach out to the primary administrator of their Box organization to request access to Box to resolve this.

    Please see this article for more information about the error message: https://docs.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50105-user-not-assigned-role

    Thanks for posting and let us know how else we can help!

    Regards, 

    0
    Comment actions Permalink
  • Kevin Trewhella

    Is  this my ADMIN role as my BOX or the client's company?  I'm sharing access to my BOX>

    0
    Comment actions Permalink
  • France
    • Edited

    Hi Kevin, 

    This is likely caused by your Client's company Box settings, so please have your client reach out to their Box Admin or IT department.

    Regards, 

    0
    Comment actions Permalink

Post is closed for comments.