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Only folders are displayed in Box Drive and documents are not accessible

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HIDEMI YAMAMOTO

Hello.

On Box Drive v2.27.240 on M1 Mac mini 2020 (MacOS 12.5.1), the folder hierarchy is displayed but none of the documents are shown or accessible.
Under the local ~/Library/CloudStorage/Box-Box/, there is still only an empty folder hierarchy with no document files.
When I search for Box from the menu bar, the search results are displayed, but I cannot view them in the Finder.
When I access them via the web, all documents are exists and I can access them without any problem.
I have also confirmed that Box has been given full disk access permission and that Finder Extension is enabled.
On another Mac (MacBook Pro, intel) I have not had this problem.

Is there anything I can do to help solve the problem?

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  • HIDEMI YAMAMOTO

    Additions.
    Logging out and logging back in from the Box.
    Uninstalling and reinstalling Box
    but the situation did not change.

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