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Can't view file extension in Box App

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Halina Lipinski

Is there a way to change a setting to view my file extensions? I'd like to see .png .pdf etc on my viewer but can only see it when I view 'kind'. It's frustration on a design platform when we can't choose the correct file extension. 

AGAM System.pdf but all I see it Model #1 - AGAM System (the .pdf is not there)

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  • France
    • Edited

    Hi Halina,

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate with you and may require specific account information.

    I see that your organization already have an open ticket for this issue and our representative is now investigating, please continue working with them and reach out if you need further assistance.

    All the best,

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  • Halina Lipinski

    We have replied to our support email 5 days ago and have not heard back from them! The one downside to this program is your customer service - I do not have time to keep chasing the support people and I would actually to actually SPEAK to a human, texting and emailing is a waste of my time.

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  • David Horowitz

    I am having the same issue. 

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  • Halina Lipinski

    I ended up figuring out myself! It was a MAC issue. Go to Finder then Settings/Preferences and Advanced and choose 'show all filename extensions'

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