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Boxnote- unable to connect

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America El Sheikh

Hi all! 

I am having an issue with Boxnote. When I try to copy and paste in Boxnote, a pop-up says "We've lost connection and will retry in X seconds". The page then refreshes, and what I copy and pasted does not appear on the page. Any support is appreciated, thank you!

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  • France

    Hi America, 

    Welcome to the Box Community, I'm happy to help!

    Can you please try to re-open or re-create the Box Note and see if it'll work?

    Then, please try using another network connection, it is possible that it might be a network problem.

    Let us know how it goes and if you have questions!

    Regards,

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  • America El Sheikh

    Hi! I tried duplicating the box note and it did not work. And I have tried on multiple networks, as have a couple of my colleagues and they get the same notification, so I don't believe the problem is the network. Thank you for your help!

     

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