I have been unfairly charged 54 euros for the trial version

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Maria Pumar Ortiz

• September 09, 2022 18:41

Today I have been charged an amount of 54 euros for the trial version despite having been trying to unsubscribe repeatedly.  I beg you please cancel my account and remove the charge.

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  Viviana Correa

  • September 09, 2022 19:38

  I have been charged 540$ too!! 

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  France

  • September 09, 2022 20:10

  Hi Everyone, 

  Welcome to the Box Community, I'm happy to help!

  If you wish to discuss the charges on your respective accounts, you may email our billing team at billing@box.com or you may submit a billing ticket from your account (this option is available to those paid subscription).

  Should you decide to cancel your account, you may follow the steps in this article: Canceling Your Box Account 

  Feel free to write back in if you have questions and we will help you.

  All the best, 

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