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Word doc is now blank

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Myrone Viesca

I am working on a Word document on my phone, editing it and then re-uploading it onto Box every so often. When I went back to Box, the file is still there, but it is now just blank page and is 0 KB! What happened and how can I get my work back? 

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  • France

    Hi Myrone, 

    Welcome to the Box Community, I'm happy to help!

    It sounds like the file may have been corrupted during the upload. If you still have a copy of the file on your phone or any or your devices, I would suggest re-uploading the file into Box, please make sure that you have a stable and strong network connection when uploading the file to Box.

    Let us know if you have other questions, and we will do our best to help!

    Regards,

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  • Richard Andersson

    Hi,

    We've had the same problem on our computers when editing files in Box. We can't risk working on a doc and losing the work. Don't you recommend editing in Box?

    We've also had the same problem trying to upload to Box. We upload a file and when trying to open it, we only see a blank page. Any recommendations?

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