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  • France

    Hi Joanna, 

    Welcome to the Box Community!

    I'm sorry to hear that you are having issue accessing your xls files.

    It looks like you are part of an organization that requires their managed users to contact your service helpdesk or IT team for issues related to Box.

    Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

    Regards,

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