Box drive shows login and then disappears

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Box User

• September 13, 2022 17:34

Hi, 

I have installed box drive on Windows 10 and it comes up, allows me to put my account in then disappears and goes to task bar and doesnt do anything.   

I can access just fine on the web.  What am I missing?  I have uninstalled and reinstalled multiple times, tried as local admin, disabled defender.   I dont know what else it could be. 

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• 

  France

  • September 14, 2022 14:20

  Hi Don, 

  Welcome to the Box Community!

  I understand that Box Drive doesn't launch upon logging in, I'm happy to help.

  To resolve this, can you please follow the steps on this article to 'Manually Reset Box Drive' from your Windows computer: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  Let us know how it goes and if the issue persists!

  All the Best,

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