Box file not syncing to desktop (MAC)

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Jacqueline Catala

• September 14, 2022 17:48

Hi there. I am running Box sync on my Mac. When I log into the web it says "Synced" but I am showing multiple files in my box file that have not synced up.  Can you open a ticket for me, or tell me what to do?

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  AJ

  • September 15, 2022 21:17

  Hi Jacqueline,

  Welcome to the Box Community! I'm happy to help.

  To fully sync a partially synced folder, you must unsync the partially synced folder, then sync it again.

  Please check this article from our Box Product Support.

  https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

  Best,

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