When setting up 2FA via SMS, why does the phone number field not allow dashes?

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Lin, David

• September 22, 2022 19:48

Dashes in the phone number field are a very common thing, so why are they not allowed?

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  France

  • September 22, 2022 21:24
  • Edited

  Hi David, 

  Welcome to the Box Community, I'm happy to help!

  The system currently only accepts numerical value and not special characters/ symbols (i.e. parentheses and dashes) on the phone number field when setting up 2FA. 

  Thanks for reaching out and let us know how else we can assist!

  Regards, 

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  Lin, David

  • September 22, 2022 21:27

  Hi France!

  Any reason for this as dashes are a very common thing that people type in when entering a phone number.

  Thanks,

  Dave

   

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