All my files are gone

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  • France

    Hi Ian, 

    Welcome to the Box Community, I'm happy to help!

    Upon checking your profile for this post, it doesn't seem you own any content.

    Have you checked your other emails to see if you may have signed up for another Box account which  could be storing the files you are looking for?

    In addition, if a collaborative folder or folders that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    Hope this information helps. If you have other questions, please let us know and we will do our best to assist you!


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