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3 comments

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  • France

    Hi Alexandra, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the best, 

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  • innrcircle

    Hello

    Need help. Everytime my boss is in box and updates a file or folder it does not update on my end 

    Please help !!!! 

    Cassie  [personal information--redacted]

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  • France
    • Edited

    Hi Cassie,

    Welcome to the Box Community, I'm happy to help!

    May I know where are you accessing these files/ folders? Is it via Box Webapp (Box.com) or are you using a desktop application such as Box Drive/ Box Sync?

    Additional information can help us better understand the issue and what steps to provide to resolve it.

    Looking forward to hear from you!

    Best, 

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