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Storage size is not reflecting correctly in admin panel

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Pavan Nikhil
  • Edited

Please run your script to correctly reflect my proper storage size.

Getting this error

 Account storage limit reached Status: 403 Code: storage_limit_exceeded

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  • AJ

    Hi Pavan,

    Welcome to the Box Community! I’m happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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  • Pavan Nikhil

    Thanks a lot AJ it worked, 9 GB is freed now.

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  • Gabry Gabry

    Hello, i need to run that script because my box account is totally empty but it keeps showing 8.7gb occupied.

    How can i do to have this issue fixed?

    Thanks

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