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[Storage] Incorrect storage space

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Gigi Low
  • Edited

Hi there, please run your script to reflect my proper storage size. I only have a 13GB folder but it said there I already used 38.3GB and I manually counted the sizes of my files as well.

Thanks!

 
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  • AJ

    Hi Gigi Low,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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  • Jonathan James Santos

    Hello! I am also getting error messages on my Box storage. Can I have some assistance on this as it is affecting how I use my Box.com account for both personal and office use. Thanks!

     

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