Box drive cannot open

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cloudman

• September 28, 2022 06:45

Box Drive won't start.
I installed Box Drive and entered the correct email address and password on the login screen of the dialog screen, but it says "Box Drive is not logged in".
The environment is Windows10 pro 21H2.

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  France

  • September 28, 2022 19:39

  Hi Cloudman, 

  Welcome to the Box Community, I'm happy to help!

  Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Windows computer?:

  • https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  Let us know how it goes and if you have questions.

  Regards, 

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  cloudman

  • October 02, 2022 12:02

  Hi France!

  I tried as you suggested, but the result is the same.

  Please help me.

  Best Regards,

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