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Cannot Transfer Ownership because of file size limit

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Tricia Tjia

Hi, recently we have been trying to transfer ownership but it displays an error message that said: 

"The item you're trying to move exceeds our current item limit for this action. Try again with fewer items, or file a case with User Services for help."
 
Question is, what is the item limit means and what is the actual limit? We have currently 469 TB of files in that folder. Any help would be very much appreciated. 
 
Tricia
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2 comments

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  • France

    Hi Tricia, 

    Welcome to the Box Community, I'm happy to help!

    This issue would be better discuss with a member of Box Support team and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

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  • NORIKO Horiguchi

    Hi France,

    I have the same problem in our box folder. 

    Could you please help me to get support from Box Support team ?

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