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NOT RIGHT. JUST SAYING...

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Jerry Casel

I had a "individual" account. Was trying to upgrade it to a different tier that stated a cost Of $60.00. I am the only user. I missed seeing the smaller print on the site which stated a three user minimum. I guess my 70 year eyes are not as good they used to me. I put in my credit card and it went through. It displayed a confirmation charge of $180. (those 3 users) plus tax. I immediately tried calling them, chatting with them, but couldn't get through the correct number. I sent them an email to their billing dept which was the only email address I could fine. They responded without directly stating if they would refund the money. I am still waiting for a response.  Yea my fault too for not seeing the minimum users.  But the complaint was made within 5 minutes of realizing the mistake.  So much for customer service. NOT RIGHT.  JUST SAYING...

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  • France

    Hi Jerry, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    Thanks for your patience and stay safe!

    All the Best, 

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  • Jerry Casel

    Thank you France.  I had already submitted a case.  They connected your submission with  mine.  Still no resolution of what should be a easy correction.

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