Charged for Cancelled trial

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nicolas

• September 29, 2022 19:42

Hello,

I cancelled my trial 2 days ago before it expired, and I was just charged $60 against my will. I logged in and it says my account is still active.   Please kindly cancel my account and provide a refund.

 

Thanks, 

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• 

  France

  • September 29, 2022 20:17
  • Edited

  Hi Nicolas, 

  Welcome to the Box Community, I'm happy to help!

  To assist in checking the status of your cancellation request, I went ahead and submitted a ticket for you with our cancellations team. 

  Someone from the team will reach out to you so please do keep an eye on that and check your email for details and updates.

  All the Best, 

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