Matthew van Wollen

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Recent activity by Matthew van Wollen Recent activity Votes
    1. Community
    2. Support Forum
    3. Files will not open on deskop

    Our company has been a Box customer for over 8 years and this issue started occurring last year. It is really frustrating as the cause is not known and there doesn't seem to be a resolution. We use...

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    • Matthew van Wollen
    • 1 vote
    1. Community
    2. Support Forum
    3. Pesky red dots

    No, it does not look like any of the icons illustrated in that article. The icons that I see are red dots with nothing inside (i.e., there is no white exclamation point). And the article you refere...

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    • Matthew van Wollen
    • 0 votes
    1. Community
    2. Support Forum
    3. Files will not open on deskop

    Tiffany, I found the source of the problem -- at least for our instance. It was due to the fact that the full filename including folder path was greater than 256 characters. We pruned the folder tr...

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    • Matthew van Wollen
    • 0 votes
    1. Community
    2. Support Forum
    3. File cannot be saved - powerpoint

    I have the same problem. I am using Box Drive and attempting to save a Word file to a subfolder within my Box Drive root folder. Below is a screenshot.

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    • Matthew van Wollen
    • 0 votes