Matthew van Wollen

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Recent activity by Matthew van Wollen Recent activity Votes
    1. Community
    2. Support Forum
    3. Pesky red dots

    No, it does not look like any of the icons illustrated in that article. The icons that I see are red dots with nothing inside (i.e., there is no white exclamation point). And the article you refere...

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    • Matthew van Wollen
    • 0 votes
    1. Community
    2. Support Forum
    3. Files will not open on deskop

    Tiffany, I found the source of the problem -- at least for our instance. It was due to the fact that the full filename including folder path was greater than 256 characters. We pruned the folder tr...

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    • Matthew van Wollen
    • 0 votes
    1. Community
    2. Support Forum
    3. Files will not open on deskop

    Our company has been a Box customer for over 8 years and this issue started occurring last year. It is really frustrating as the cause is not known and there doesn't seem to be a resolution. We use...

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    • Matthew van Wollen
    • 1 vote
    1. Community
    2. Support Forum
    3. File cannot be saved - powerpoint

    I have the same problem. I am using Box Drive and attempting to save a Word file to a subfolder within my Box Drive root folder. Below is a screenshot.

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    • Matthew van Wollen
    • 0 votes