MATSUDA YOUSUKE

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Latest activity by MATSUDA YOUSUKE

  • MATSUDA YOUSUKE commented,

    1. Community
    2. Support Forum
    3. About the phenomenon of not being able to log in to BOX

    Thank you for answering. Reset My Box Account Password says "check to see if your Box account is associated with that specific email address or another email address." Please tell me how to check?

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    • MATSUDA YOUSUKE
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  • MATSUDA YOUSUKE commented,

    1. Community
    2. Support Forum
    3. About the phenomenon of not being able to log in to BOX

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    • MATSUDA YOUSUKE
    • 0 votes

  • MATSUDA YOUSUKE created a post,

    About the phenomenon of not being able to log in to BOX

    Answered
    1. Community
    2. Support Forum

    I am exchanging files with customers in BOX, but some customers have reported that they cannot log in to BOX. When login, a different screen than usual is displayed. *A copy of the screen is atta...

    • MATSUDA YOUSUKE
    • 2 followers
    • 4 comments
    • 1 vote

  • MATSUDA YOUSUKE created a post,

    BOXにログインできない事象について

    Answered
    1. Community
    2. Support Forum

    お客様とBOXにてファイルの授受を行っているのですが、一部お客様よりBOXにログインできないとご連絡いただいております。 ログインの際に 通常とは異なる画面が表示されております。 ※画面のコピーは添付しております。 対応方法をご存じでしたらご教示いただけないでしょうか。 なお画面発生までの流れとしては、以下の通りです。 対象お客様のBOX利用開始に伴い招待メールを送信→お客様にて招待メールの...

    • MATSUDA YOUSUKE
    • 7 followers
    • 2 comments
    • 0 votes