Heather Anderson
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Recent activity by Heather Anderson-
Hi there, I see your post and I must say: Check Permissions: Make sure you and your coworker have the right access to the files.Service Status: Look for any outages or updates on the file-sharing p...
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If you’re having trouble accessing shared files, and a coworker with separate credentials is facing the same issue, it’s clear that the problem may extend beyond your organization’s network or ...
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I’m experiencing an issue where .MOV files uploaded to Box are not previewing correctly. Specifically, the audio in the Box preview seems to only play from the first audio channel, while other chan...
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If you're experiencing difficulty accessing files that have been shared with you, and it's concerning that a coworker with separate credentials is encountering the same issue. Despite e...
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To help resolve the issue you're encountering with opening or downloading shared files, consider the following steps: Check File Permissions: Ensure both you and your coworker have the necessary pe...
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I think the most common issue is conducted standard troubleshooting, it seems like the issue might be on Box's end. It's a good idea to check Box’s service status for any reported outages or mainte...