Johnson, Deanna

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Latest activity by Johnson, Deanna
  • Johnson, Deanna created a post,

    Box Drive "Problem Item" Error


    I have a user getting a warning alert any time they save that reads "New problem item" followed by the file path. Has anyone else experienced this? Thanks!

  • Johnson, Deanna commented,

    Turns out mine is caused by my computer now being too old. I can't update beyond High Sierra, and Box Drive apparently doesn't work in that OS anymore.

  • Johnson, Deanna created a post,

    Box Desktop App Stopped Opening

    My Box desktop app suddenly stopped opening. I've reinstalled and reset it multiple times. I submitted a support ticket that has disappeared into cyberspace. Has anyone else had this issue? thanks!