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Box Desktop App Stopped Opening

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Johnson, Deanna

My Box desktop app suddenly stopped opening. I've reinstalled and reset it multiple times. I submitted a support ticket that has disappeared into cyberspace.

Has anyone else had this issue?

thanks!

2

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3 comments

Date Votes
  • France

    Hi Deanna,

    Welcome to the Box Community!

    May I know what OS are you running your Box Desktop app into?

    Are you using Box Drive or Box Sync? Do you encounter any sort of error message?

    Best,

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  • Luiz Gianesini

    Hello!

    I am facing the same problem here. I am using Windows and, after the last Box Sync update (some days ago), my app is not opening anymore (neither on system launch nor trying to open using the .exe file).

    I tried to uninstall it and install it again (Box Drive instead of Box Sync also).

    Best regards,

    Luiz.

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  • Johnson, Deanna

    Turns out mine is caused by my computer now being too old. I can't update beyond High Sierra, and Box Drive apparently doesn't work in that OS anymore.

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