Rona

1. Community
2. Support Forum
3. Logging on to Box

Hi Marianne,  Welcome to Box Community and glad to help!  I opened a ticket for our Product Support team to help you address your login issue. Our dedicated team will get in touch via email and ple...

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• Rona
• March 27, 2023 22:52
• 0 votes

1. Community
2. Support Forum
3. How to pay outsanding invoices

Hi there,  Welcome to Box Community and glad to help!  To accomplish this and pay your outstanding invoices, please open a ticket for our Billing folks.  We'd love to further assist,  Thanks for po...

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• Rona
• March 27, 2023 22:48
• 0 votes

1. Community
2. Support Forum
3. Full Refund and Downgrade Box Account

Hi there,  Welcome to Box Community and glad to help!  It appears that you've worked with our dedicated team regarding your request to downgrade your Box account. For your additional questions, ple...

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• Rona
• March 27, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. Files not syncing after upgrade

Hi there,  Welcome to Box Community and glad to help!  It appears that you've already opened a ticket for our Product Support team. Rest assured that our dedicated team will be working with you thr...

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• Rona
• March 27, 2023 22:25
• 0 votes

1. Community
2. Support Forum
3. PDF output Preview

Hi Phil,  Welcome to Box Community and glad to help!  This is a current limitation in Box as the "output preview" mode that you've asked for is a current feature on Adobe. Apologies for the limitat...

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• Rona
• March 27, 2023 22:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do you disable strikethrough when using a checklist?

Hi Shelly,  Welcome to Box Community and glad to help!  It woud be great if we could continue to this link instead https://support.box.com/hc/en-us/community/posts/15125964169747-How-do-you-disable...

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• Rona
• March 27, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. How do you disable strikethrough when using a checklist?

Hi Shelly,  Welcome to Box Community and glad to help!  Do you use any particular feature on Box to do that, can you tell us more? We'd love to further assist, 

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• Rona
• March 27, 2023 21:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. error in version number

Hi there,  Welcome to Box Community and glad to help!  If you're referring to your owned file, please check your Account Type to ensure that version history is available for your files.  Note With ...

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• Rona
• March 27, 2023 16:36
• 0 votes

1. Community
2. Support Forum
3. Files in Menu but folder empty

Hi there,  Welcome to Box Community and glad to help! I've ran the script to correct your file and folder counts. To check, please hover over to box.com> Account Settings> Storage Used.  Hope it he...

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• Rona
• March 27, 2023 16:27
• 0 votes

1. Community
2. Support Forum
3. Not able to pay via CC, though all details are correct

Hi Ashish, Welcome to Box Community and glad to help! Looks like you've managed to work with our Billing folks through email. Please make sure to keep in contact through your existing ticket to ...

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• Rona
• March 27, 2023 16:20
• 0 votes