Rona

1. Community
2. Support Forum
3. Search results limited to 20 items

Hi Dylan,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 20, 2024 21:08
• 0 votes

1. Community
2. Support Forum
3. Accessing from outside institution

Hi AJ,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the link...

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• Rona
• December 20, 2024 21:06
• 0 votes

1. Community
2. Support Forum
3. Help

Hi Malik,  Welcome to Box Community and glad to assist! Looks like you're having issue with your upgrade. In order to help with your Box upgrade, please contact our Sales team and use our live chat...

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• Rona
• December 20, 2024 21:03
• 0 votes

1. Community
2. Support Forum
3. User account already exists

Hi Mike,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 20, 2024 17:09
• 0 votes

1. Community
2. Support Forum
3. Can't upgrade - my account needs further verification?

Hi there,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further a...

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• Rona
• December 20, 2024 17:08
• 0 votes

1. Community
2. Support Forum
3. Upgrate Plan error

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• December 20, 2024 17:07
• 0 votes

1. Community
2. Support Forum
3. Missing Folder and Files

Hi Karen,  Welcome to Box Community and glad to assist!  To find your missing files, please checkout box.com>trash/bin icon.  Notes: When items are deleted from a collaboration folder, both the ow...

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• Rona
• December 19, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. No me deja añadir a nuevos colaboradores ni enviar carpeta a otros contactos

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• December 19, 2024 20:15
• 0 votes

1. Community
2. Support Forum
3. can't open word file online

Hi Joe,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 19, 2024 14:16
• 0 votes

1. Community
2. Support Forum
3. Can't open or reinstall Box after rolling back Win 11 update.

Hi John,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 19, 2024 14:15
• 0 votes