Rona

1. Community
2. Support Forum
3. Unable to designate new Primary Admin

Hi Paige, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 17, 2024 19:39
• 0 votes

1. Community
2. Support Forum
3. {"error"=>"invalid_client", "error_description"=>"The client credentials are invalid"}

Hi Dave,  Welcome to Box Community and glad to assist! Kindly reach out to our Developer team for your API-related queries. To post your inquiry, please use this link and click 'Box Platform.' Than...

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• Rona
• December 17, 2024 19:34
• 0 votes

1. Community
2. Support Forum
3. How do I cancel my free trial?

Hi Ashley,  Welcome to Box Community and glad to assist!  To cancel your free trial, you can contact our Cancellation team via cancel@box.com, or you can open a new ticket via support.box.com.  We'...

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• Rona
• December 17, 2024 16:38
• 0 votes

1. Community
2. Support Forum
3. Can't add 2FA; same problem as others here

Hi there, Welcome to Box Community and glad to assist! Great to hear your Multi-factor authentication issue is fixed! Have you checked if the email you're replacing it with is already registered on...

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• Rona
• December 17, 2024 16:33
• 0 votes

1. Community
2. Support Forum
3. Changing Primary Email Address

Hi Jason, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 17, 2024 16:28
• 0 votes

1. Community
2. Support Forum
3. How do I find the file path for a document?

Hi Pippa, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 17, 2024 16:03
• -1 votes

1. Community
2. Support Forum
3. Excel "Form" functionality in BOX

Hi Michelle, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 17, 2024 15:59
• 0 votes

1. Community
2. Support Forum
3. BOX account with previous employer blocked from access

Hi there,  Welcome to Box Community and glad to assist!  We don't have access or data regarding your previous Box account. At this rate, your only option is still by contacting your former employer...

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• Rona
• December 17, 2024 15:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. Issues after upgrading plan

Hi Hideharu,  Welcome to Box Community and glad to assist! To help address your seats/licenses concern, you can contact our Billing team via billing@box.com or create a ticket via support.box.com. ...

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• Rona
• December 17, 2024 15:53
• 0 votes

1. Community
2. Support Forum
3. Box folder link opening

Hi Zelalem, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal he...

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• Rona
• December 17, 2024 15:47
• 0 votes