Rona

1. Community
2. Support Forum
3. New managed user can't login (invited as existing Box account)

Hi Spencer,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 13, 2024 20:25
• 0 votes

1. Community
2. Support Forum
3. Email Notification when Document/Folder is Shared

Hi Daniel,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user...

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• Rona
• December 13, 2024 16:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change Master Admin

Hi William,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 13, 2024 14:32
• 0 votes

1. Community
2. Support Forum
3. Hide Collaborators-- also cannot find a way to contact support!!!

Hi Casey,  Welcome to Box Community and glad to assist!  Only the Owner and Co-Owners of folders have the ability to "hide collaborators".  For more details, please see this article. Thanks for pos...

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• Rona
• December 12, 2024 22:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unsaved changes to BOX

Hi Joan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 12, 2024 22:00
• 0 votes

1. Community
2. Support Forum
3. Can't Create new user

Hi Brad,  Welcome to Box Community and glad to assist!  This error message serves as a reminder that you're about to add an existing Box user.  Here's what you can do.  Continue to add the user, a...

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• Rona
• December 12, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Black screen after install

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 12, 2024 21:57
• 0 votes

1. Community
2. Support Forum
3. Users being dropped randomly from groups, need assistance

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 12, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Filing A Box Ticket

Hi Aaron,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further a...

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• Rona
• December 12, 2024 20:42
• 0 votes

1. Community
2. Support Forum
3. Add an additional domain

Hi Darian, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 12, 2024 20:41
• 0 votes