Can't Create new user

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Brad Miller

• December 12, 2024 20:19

Hi, I am getting an error "Email already used in a Box account but not associated with an enterprise" when trying to create a user. 

Can you assist me with removing this users existing account so I can create the enterprise account?

Thank you,

Brad
<personal information-redacted>

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• 

  Rona

  • December 12, 2024 21:58

  Hi Brad, 

  Welcome to Box Community and glad to assist! 

  This error message serves as a reminder that you're about to add an existing Box user. 

  Here's what you can do. 

  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

  For more details, please see this article. 

  Thanks for posting! 

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